Need help with an order?
Email: mottandgido1@gmail.com from the address on your customer account and include your name, order number and the item concerned. We usually reply within 1–2 working days.
Please do not use chat or social media for order enquiries. Please use our official email address:
Customer service hours:
Monday–Friday 8.30am–6.00pm; Saturday 9.00am–12 noon.
Closed Saturday afternoon and Sunday.
Full communication guidance is available on our Policies page.
Disclaimer
Our artist products are for artists serving the high-end collector doll market, and reborn doll kits/completed reborn dolls are not suitable as play dolls for children.
We only sell genuine kits and do not sell 'replica' kits which are also known as fakes/counterfeits.
It is illegal in the United Kingdom to sell or purchase counterfeit items.
We support our genuine sculptors 100%
All our Nines D'Onil and Baby 'Toys' are compliant with EN71 and deemed suitable for children
AI and Product Images
Some product listings may use studio mock-ups to display genuine products in a styled setting.
Mott & Gido does not use AI-generated images to represent or sell reborn doll kits.
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Customer Support During Business Hours
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